Terms & Conditions
Credit & Debit cards are processed by SagePay. On placing an order you will be re-directed to the SagePay payment portal to enter your card details, certain checks are made at that point to validate the card and payment address. If the payment passes security checks we will take payment. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible and suggest an alternative. If the alternative is not suitable then we will offer you the choice of a full refund or, if the goods are likely to become available in the near future, waiting until the goods become available. We highly recommend you provide us with a correct e-mail address. In this case we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order. Unless we have notified you that we do not accept your order we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment e-mail. The contract will be formed at the place of dispatch of the goods, namely the UK. If you decide to register with us to purchase items using the Cley Smokehouse and Cley Smokehouse Trade (cshtrade) websites, you will responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you on your account are correct and complete and update immediately any changes to those details (e.g. change of email or postal address). You can access and update your registration details by 'logging in' on the site. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated. All prices displayed on the Cley Smokehouse & Cley Smokehouse Trade websites include Value Added Tax (VAT) which is charged at the current rate when applicable. Although we try to ensure that all prices on the Cley Smokehouse & Cley Smokehouse Trade websites are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices of raw materials can be quite volatile and therefore we reserve the right to update prices displayed on the on the Cley Smokehouse & Cley Smokehouse Trade websites regularly.
You may pay for the items which you order online with most major credit cards and debit cards using the secure online checkout provided by Sagepay. We may also, under certain circumstances and by prior arrangement be able to accept payment by cheque or cash. We accept the following payments methods at Cley Smokehouse via the SagePay portal: Visa, Mastercard, Maestro, Visa Electron, Delta, Switch. We currently do not payment by PayPal. When you place your order, oSagePay will automatically ask your card issuer for authorisation for this amount. If we get a valid authorisation, your card will be debited. For security reasons it is not possible to store your credit card details and you will need to entar a valid card every time you make a purchase from the website. If you have 3D secure verification (Visa or Mastercard only) for your card, you may still need to provide an additional user name and password to complete your payment. Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email.
Orders, excluding dry goods, are packaged in a polystyrene insulating white outer with frozen ice-gel or ice packs to preserve the temperatures and, where appropriate, paper straw for protection. If the packaging is damaged or leaking or if your product is not in good condition when it arrives you should notify us immediately and we will arrange to re-ship the product or offer a refund. We are unable to accept responsibility or offer replacement goods or refund where the delivery has been attempted and there is nobody there to accept the goods or delivery instructions have not been left in the Special Instructions of the order. See Returns & Refunds.
For all fresh, chilled and frozen products we only deliver on a Tuesday, Wednesday, Thursday and Friday. By special arrangement, which will incur an additional charge, it may be possible to deliver on a Saturday. Unless a specified day/date is included with the order, where possible your order will be despatched the next available day, therefore for orders received on a Monday, goods will be despatched on a Tuesday for delivery on a Wednesday. Orders received up to midday on an available despatch day will normally be despatched the same day for receipt the following day, however, due to varying times of collection, availability of processed products etc. this cannot be guaranteed and you are strongly recommended to contact us by telephone (01263 740282) if the delivery is urgent or time critical. Due to the perishable nature of the product we always use a 24 hour delivery service. All orders shipped within the UK are delivered free based on a minimum order of £100. We reserve the right to alter this policy at any time, either globally, by postcode or delivery area or by customer. We are currently unable to offeran International delivery service.
All our fresh, chilled and frozen products are covered by our 'Freshness Guarantee'. This means if the goods do not arrive in perfect order then we will either offer a replacement order or a full refund. This is reliant on you providing us with an accurate delivery address and providing adequate information for the driver to deliver. If nobody is going to be available to accept delivery full instructions MUST be provided. We cannot accept responsibility and no refund or replacements will be offered where the driver has been unableto locate the address due to inaccurate address details or unable to deliver the product as nobody is available to receive it and instructions have not been provided as to where to leave it. In the unlikely event we have shipped the wrong product please notify us when the goods are unpacked and we will offer a replacement or refund. Due to the perishable nature of the product it must be unpacked and refrigerated as soon as possible, this should be within a maximum of 4 hours after delivery. We are unable to accept any returns. If you wish to cancel your order, please contact us at firstname.lastname@example.org or by telephone on 01263 740282 between 08:30 and 17:00, Monday to Friday, and Weekends 10:00 to 16:00. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched and once your order has been dispatches we are unable to offer a refund or return. If we receive notice of your cancellation in time we will cancel the order and we refund your debit your card.
Our products are produced using artisan methods and therefore may be subject to slight changes in appearance. The reproduction of colours is as accurate as the
photographic process and interpretation will allow. Except in relation to the description of products available for order from the Cley Smokehouse Trade website, we do not
guarantee and are not responsible for the accuracy of any information provided.
You may access and use the Cley Smokehouse Trade website for the purposes of viewing and ordering products. You may not use the Cley Smokehouse Trade website or its contents for any other commercial purposes without prior consent from a director or employee of G.W Seafood Ltd.
Cley Smokehouse Trade website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Cley Smokehouse Trade website, is our property or that of our suppliers and is protected copyright. We do not represent or warrant that the material contained in the Cley Smokehouse Trade website, any of the functions of the Cley Smokehouse Trade website and the server will operate without interruption or delay or will be error-free and free from defects or compatible with all browsers and devices. The Cley Smokehouse Trade website is provided "as is" and using the Cley Smokehouse Trade website is entirely at your own risk.
Cley Smokehouse Trade website may occasionally include links to third party web. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for the content from such Third Party Sites.
We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or suppliers, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. We reserve the right at any time to make changes to our website, these terms and conditions and other policies . You will be subject to the policies and terms and conditions in force at the time you use the Cley Smokehouse Trade website or order items from the Cley Smokehouse Trade website. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Cley Smokehouse Trade website, or the use by any other person accessing the Cley Smokehouse Trade website using your shopping account and/or your personal information.